Privacy Policy

1. Introduction

This Privacy Policy applies to all personal information collected by sora86 through our website at https://sora86.cam, mobile-optimized interfaces, and all related services. The term "personal information" refers to any data that can identify you as an individual, including but not limited to your name, email address, phone number, physical address, date of birth, identification documents, financial information, and gaming activity.

sora86 operates as an online gaming platform serving Indonesian players with casino games, sports betting, and related entertainment services. As part of providing these services, we must collect and process certain personal information to verify your identity (for legal compliance and fraud prevention), manage your account, process transactions, and deliver personalized experiences.

This policy is designed to be transparent about our data practices. We encourage you to read it carefully and contact our support team if you have questions or concerns about how your information is handled. Your trust is essential to our business, and we take data protection seriously.

2. Information We Collect

2.1 Information You Provide Directly

When you register an account with sora86, you provide personal information including:

• Identity Information: Full legal name, date of birth, gender, and nationality as shown on your government-issued identification
• Contact Information: Email address, mobile phone number, and residential address
• Account Credentials: Username and encrypted password for platform access
• Financial Information: Bank account details (bank name, account number, account holder name) or e-wallet information (OVO, DANA, GoPay, ShopeePay account identifiers) for deposits and withdrawals
• Verification Documents: Indonesian National ID (KTP), proof of address (utility bills or bank statements), and selfie photographs for KYC (Know Your Customer) compliance
• Communication Records: Content of messages, emails, and live chat conversations with our customer support team

2.2 Information We Collect Automatically

When you use sora86 services, we automatically collect certain technical and behavioral information:

• Device Information: IP address, device type, operating system, browser type and version, screen resolution, and device identifiers
• Usage Data: Pages viewed, features used, time spent on platform, navigation paths, and click patterns
• Gaming Activity: Bets placed, games played, bet amounts, winnings and losses, deposit and withdrawal history, and bonus usage
• Location Data: General geographic location derived from IP address (city/region level, not precise GPS coordinates)
• Session Data: Login times, session duration, and logout events

2.3 Information from Third Parties

We may receive information about you from third-party sources including:

• Payment Processors: Transaction confirmation, payment success/failure status, and fraud risk assessments from banks and e-wallet providers
• Identity Verification Services: Document validation results and identity confirmation from KYC service providers
• Game Providers: Game results, RTP data, and technical performance metrics from Pragmatic Play, Evolution Gaming, and other software partners

3. How We Use Your Information

sora86 uses your personal information for the following purposes:

3.1 Account Management and Service Delivery

• Creating and maintaining your player account
• Processing deposits, withdrawals, and internal transfers
• Providing access to games, sports betting markets, and platform features
• Calculating winnings, losses, and account balances
• Administering bonuses, promotions, and loyalty rewards
• Responding to customer support inquiries and resolving disputes

3.2 Legal Compliance and Security

• Verifying your identity and age (21+ requirement) through KYC procedures
• Preventing fraud, money laundering, and other illegal activities
• Detecting multiple accounts and bonus abuse
• Complying with anti-money laundering (AML) regulations and gaming industry standards
• Responding to legal requests from authorities when required by law
• Enforcing our Terms & Conditions and protecting platform integrity

3.3 Platform Improvement and Personalization

• Analyzing usage patterns to improve user experience and platform performance
• Personalizing game recommendations based on your preferences and playing history
• Testing new features and conducting A/B testing for interface optimization
• Identifying and fixing technical issues, bugs, and security vulnerabilities

3.4 Marketing and Communications (Opt-In Only)

• Sending promotional emails about new games, bonuses, and special offers (you can opt out anytime)
• Notifying you about account activity, transaction confirmations, and security alerts
• Conducting player surveys to gather feedback and improve services

4. Data Security Measures

sora86 implements comprehensive security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction:

4.1 Technical Security

• SSL/TLS Encryption: All data transmitted between your device and our servers is encrypted using 256-bit SSL (Secure Sockets Layer) technology, the same standard used by banks and financial institutions
• Data Encryption at Rest: Personal information stored in our databases is encrypted using industry-standard cryptographic algorithms
• Secure Payment Processing: Financial transactions are processed through PCI-DSS compliant payment gateways that meet international security standards
• Firewall Protection: Our servers are protected by enterprise-grade firewalls that monitor and filter network traffic
• DDoS Protection: Distributed denial-of-service protection ensures platform availability even during attacks
• Regular Security Audits: Third-party security experts conduct periodic penetration testing and vulnerability assessments

4.2 Organizational Security

• Access Controls: Only authorized sora86 employees with legitimate business needs can access personal data, and all access is logged
• Employee Training: All staff receive regular training on data protection best practices and confidentiality obligations
• Data Segregation: Player funds are held in segregated accounts separate from operational capital
• Incident Response: We maintain a documented incident response plan to address potential data breaches quickly and effectively

4.3 Your Role in Security

While we implement robust security measures, you also play a crucial role in protecting your account:

• Use a strong, unique password and change it periodically
• Never share your login credentials with anyone
• Log out after each session, especially on shared devices
• Report any suspicious account activity to customer support immediately
• Keep your registered email and phone number secure, as they're used for account recovery

5. Data Sharing and Third Parties

sora86 does not sell your personal information to third parties. However, we may share your data with trusted partners in the following limited circumstances:

5.1 Service Providers

We engage third-party companies to perform services on our behalf, and they may access your information only to the extent necessary to perform their functions:

• Payment Processors: Banks and e-wallet providers (BCA, BRI, BNI, Mandiri, OVO, DANA, GoPay, ShopeePay) process your deposits and withdrawals
• KYC Verification Services: Identity verification partners validate your documents to comply with anti-money laundering regulations
• Game Providers: Software suppliers like Pragmatic Play, Evolution Gaming, and NetEnt receive limited data necessary to deliver game content and track results
• Customer Support Tools: Live chat and email support platforms may store communication history for quality assurance
• Analytics Services: Website analytics tools help us understand user behavior and improve platform performance

All third-party service providers are contractually obligated to maintain confidentiality and use your information only for the specific purposes we authorize.

5.2 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests from public authorities, including:

• Complying with court orders, subpoenas, or other legal processes
• Cooperating with law enforcement investigations related to fraud, money laundering, or other criminal activities
• Protecting the rights, property, or safety of sora86, our users, or the public
• Enforcing our Terms & Conditions and investigating violations

5.3 Business Transfers

In the event of a merger, acquisition, or sale of all or part of sora86's assets, your personal information may be transferred to the acquiring entity. We will notify you via email and/or prominent notice on our platform before your information becomes subject to a different privacy policy.

6. Cookies and Tracking Technologies

sora86 uses cookies and similar tracking technologies to enhance your user experience, analyze platform performance, and deliver personalized content.

6.1 What Are Cookies?

Cookies are small text files stored on your device when you visit our website. They allow us to recognize your browser, remember your preferences, and improve platform functionality. We use both session cookies (which expire when you close your browser) and persistent cookies (which remain until deleted or expired).

6.2 Types of Cookies We Use

Cookie Type	Purpose	Duration
Essential Cookies	Required for core platform functionality including login, account access, and transaction processing	Session or up to 30 days
Performance Cookies	Collect anonymous data about how visitors use our site to improve performance and user experience	Up to 2 years
Functionality Cookies	Remember your preferences such as language, display settings, and favorite games	Up to 1 year
Analytics Cookies	Help us understand user behavior, measure traffic sources, and identify areas for improvement	Up to 2 years

6.3 Managing Cookies

Most web browsers automatically accept cookies, but you can modify your browser settings to decline cookies if you prefer. Note that disabling cookies may affect platform functionality, and some features may not work properly. To manage cookies, access your browser settings (Chrome, Firefox, Safari, or Edge all provide cookie management tools).

7. Your Privacy Rights

As a sora86 player, you have the following rights regarding your personal information:

7.1 Right to Access

You have the right to request a copy of all personal information we hold about you. Simply contact our customer support team, and we will provide a comprehensive data report within 30 days. This report includes your account details, transaction history, gaming activity, and any other personal data we have collected.

7.2 Right to Rectification

If you believe any personal information we hold is inaccurate or incomplete, you can request corrections. Update your contact details, address, or other information directly through your account settings, or contact support for assistance with more complex changes.

7.3 Right to Erasure (Right to Be Forgotten)

You may request deletion of your personal information under certain circumstances, such as when the data is no longer necessary for the purposes for which it was collected. However, we may be required to retain certain data for legal compliance (e.g., financial records for tax purposes, KYC documents for anti-money laundering regulations). We will delete all data not subject to legal retention requirements.

7.4 Right to Restriction of Processing

You can request that we limit how we use your personal information in certain situations, such as while we verify data accuracy or resolve a dispute about how your information is being used.

7.5 Right to Data Portability

You have the right to receive your personal information in a structured, commonly used, and machine-readable format, allowing you to transfer it to another service provider if desired.

7.6 Right to Object

You may object to processing of your personal information for direct marketing purposes at any time. You can unsubscribe from promotional emails by clicking the unsubscribe link in any marketing message, or by adjusting your communication preferences in your account settings.

7.7 Right to Withdraw Consent

Where we rely on your consent to process personal information, you have the right to withdraw that consent at any time. However, this will not affect the lawfulness of processing based on consent before withdrawal.

To exercise any of these rights, contact our customer support team at [email protected] (plain text only, not a clickable link) or via live chat. We will respond to all requests within 30 days and may require identity verification before processing requests to protect your privacy.

8. Data Retention and Deletion

sora86 retains your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

8.1 Active Account Data

While your account is active, we retain all personal information, transaction history, and gaming records to provide ongoing services and comply with legal obligations. You can access and update most of this information through your account dashboard.

8.2 Closed Account Data

When you close your account voluntarily, we retain certain information for legal and regulatory compliance:

• Financial Records: Transaction history, deposit and withdrawal records are retained for 7 years to comply with tax laws and anti-money laundering regulations
• KYC Documents: Identity verification documents are retained for 5 years after account closure as required by gaming industry regulations
• Communication Records: Customer support conversations and email correspondence are retained for 3 years for dispute resolution purposes
• Marketing Data: If you consented to marketing communications, your email address may be retained in our suppression list to ensure we don't contact you after you've opted out

8.3 Automated Deletion

After the applicable retention periods expire, personal information is automatically deleted from our active systems and backup archives. Deletion is permanent and cannot be reversed.

9. International Data Transfers

sora86 primarily serves Indonesian players, and your personal information is stored on servers located in secure data centers. However, some of our service providers (such as game software suppliers and cloud infrastructure providers) may process data in countries outside Indonesia.

When we transfer personal information internationally, we ensure that appropriate safeguards are in place to protect your data, including:

• Standard contractual clauses approved by data protection authorities
• Privacy Shield certifications (where applicable)
• Binding corporate rules for multinational service providers
• Adequacy decisions recognizing equivalent data protection standards

By using sora86 services, you consent to the transfer of your information to countries outside Indonesia where necessary to provide our services, subject to the protections described in this policy.

10. Children's Privacy

sora86 services are intended exclusively for individuals who are at least 21 years of age. We do not knowingly collect personal information from anyone under 21. Our registration process requires date of birth verification, and our KYC procedures include identity document validation to ensure age compliance.

If we discover that we have inadvertently collected information from someone under 21, we will immediately delete that information and close the associated account. If you believe a minor has registered an account on our platform, please contact our customer support team immediately so we can investigate and take appropriate action.

Parents and guardians are encouraged to monitor their children's internet usage and educate them about online privacy and safety. Consider using parental control software to restrict access to age-inappropriate websites, including online gaming platforms.

11. Changes to This Policy

sora86 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or business operations. When we make material changes, we will notify you through one or more of the following methods:

• Email notification to your registered email address at least 14 days before changes take effect
• Prominent notice on our website homepage and login page
• In-platform notification when you next log in to your account

The "Last Updated" date at the top of this policy indicates when the most recent changes were made. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Continued use of sora86 services after the effective date of policy changes constitutes your acceptance of the updated terms.

Previous versions of this Privacy Policy are archived and available upon request for your reference.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact our dedicated privacy team:

• Email: [email protected] (plain text only, not a clickable link)
• Subject Line: "Privacy Inquiry" for faster routing
• Live Chat: Available 24/7 through your account dashboard
• Response Time: We aim to respond to all privacy-related inquiries within 48 hours during business days

When contacting us about privacy matters, please provide sufficient detail about your inquiry or request, and include your registered account email address or username for verification purposes. We may need to verify your identity before responding to certain requests to protect your personal information from unauthorized disclosure.